Privacy Policy

This Privacy Policy explains how Ljuggage collects, uses, and protects personal data when you use the website, create an account, place a booking, contact support, or operate the partner dashboard.

Ljuggage is an EU-focused luggage storage marketplace, so we try to present privacy information in a practical way that matches how the product works today.

We may collect account details such as your name, email address, password hash through our authentication provider, phone number, and timezone preferences.

We also collect booking details, partner location interactions, support messages, payment-related metadata, and limited device or usage information needed to operate and secure the service.

We use personal data to create and manage accounts, process bookings, coordinate partner operations, handle support issues, prevent fraud or abuse, and improve operational reliability.

We may also use event and security data to investigate incidents, support refunds, and maintain audit trails for critical actions.

Depending on the situation, we rely on contract performance, legitimate interests, legal obligations, and consent where applicable.

For example, we process booking and payment coordination data to perform the service you request, and we use consent for optional analytics or marketing storage where required.

Payments are handled through Stripe. Ljuggage does not store full payment card details on its own systems.

We do store payment-related metadata such as booking references, Stripe payment intent identifiers, checkout session references, refund references, and payout references as needed for operations and finance records.

When you book storage, Ljuggage shares relevant booking details with the partner location so the partner can verify your booking, store the luggage, and release it correctly at pickup.

That shared information is limited to what is operationally necessary, such as your booking code, name, pickup window, bag summary, and status information.

Ljuggage uses essential browser storage for authentication, booking continuity, and secure payment return flows. Optional analytics and marketing storage are disabled until you choose to enable them.

You can review or update your preferences at any time through the Cookie Policy page or the cookie settings control in the footer.

We keep personal data only for as long as it is reasonably needed for service delivery, support, operational auditability, finance, fraud prevention, or legal obligations.

Retention periods can differ depending on account activity, unresolved disputes, refund investigations, or payout reconciliation needs.

We use a mix of application security controls, role-based access, audit logging, and payment provider protections to reduce unauthorized access and misuse risk.

No internet service can guarantee absolute security, but we work to keep access restricted and to minimize unnecessary exposure of personal data.

Subject to applicable law, you may have the right to request access, correction, deletion, restriction, portability, or objection in relation to your personal data.

You may also withdraw consent where consent is the legal basis for a specific category of processing, such as optional analytics or marketing storage.

Ljuggage relies on service providers such as hosting, infrastructure, payments, and operational tooling providers. Some of those providers may process data outside your home jurisdiction.

Where applicable, we aim to use providers and safeguards that are reasonable for the current stage of the service.

Privacy requests or questions can be sent to [email protected].